Parlance removes communication barriers between patients and the care they need when they need it.

Building software is like solving a puzzle! When a problem stands before me, I use my creativity and problem-solving ability to come up with a solution. An important lesson I have learnt in my 20-year software career is that there are only two constants in this field: change and the need to take care of people. Both are the key drivers for innovation at scale, which in my opinion, is the single biggest factor for fueling business growth at modern technology companies.

When your contact center is struggling, as a leader you will feel pressure to act quickly to effect positive change.

The experiences of healthcare consumers, switchboard operators, and patient access center agents are dependent on each other. In order to improve the customer experience, staff experience must be improved, and vice versa.

One of the greatest challenges faced by clinics and physician groups is an overabundance of administrative work.

Parlance voice-first solutions have been helping families connect with patients in their hospital rooms by leveraging HL7 technology integration for many years.

For most healthcare consumers, a phone call is the first method of communication with a hospital or clinic. This call must be handled efficiently and smoothly for patients to feel satisfied. In the midst of the pandemic, it has become strikingly clear that communication is vital in patient care, and for it to be effective, it must be simple.

In the first 30 seconds of a patient’s interaction with your health system, you have set the tone for the remainder of their engagement – for better or worse. First impressions count.

Incorporating voice-driven call routing into your health system phone network makes it easier for patients to navigate to the resources they need.

Incorporating voice-driven call routing into your health system phone network makes it easier for patients to navigate to the resources they need.