Speech Automated Attendant — Parlance
Don’t develop your own Interactive Voice Response (IVR) programs. Parlance [...]
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Parlance Takes the Heavy Lifting Off In-House IT Teams
A few of my favorite examples? See below! Call Center [...]
Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®
Keys to Being a Successful Speech Application Provider To build [...]
Parlance is a Nuance SpeechAttendant® Replacement
Organizations across the US, Canada, and the UK are switching [...]
Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions
Parlance is a leading provider of speech-driven self-service solutions. Our [...]
Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take
Parlance transforms corporate directories into speech-driven tools to help both [...]
The High Price of Old Technology Solutions for Answering the Phone in Healthcare
The High Price of Old Technology Solutions for Answering the Phone in Healthcare - Incorporating Lessons Learned During This Pandemic As we move from pandemic triage to business recovery at Parlance, we are taking stock of how to incorporate lessons we’ve learned into our business model.
Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement
Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. Callers want friction-free, speech-driven access. They are using their voice with Siri for directions, Google to create their shopping list, and Alexa to find the weather. They’re even using their voice to get to Netflix instead of a TV remote.
Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis
As health systems across the nation struggle to respond to the coronavirus crisis, they’re changing the way they do business, adopting new tools and technologies, and transforming workforces to operate efficiently and safely without sacrificing service quality. Healthcare organizations are facing overwhelming call volumes.
Caller Experience IS Patient Experience
In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient experience. Meanwhile, many healthcare organizations fail to take advantage of simple call management improvement opportunities that can elevate caller interactions and boost the overall patient experience.
