As of December 31st, 2021, Nuance no longer provides support for SpeechAttendant® and Open SpeechAttendant®. Organizations who rely on Nuance are now faced with a difficult question: “Which replacement is right for us?” With so many different products claiming to be the best successor, former Nuance customers are left with an overload of information. For those businesses struggling to decide their next move, Parlance is the answer.
Parlance is an enterprise-class conversational AI and call routing solution unlike any other Nuance SpeechAttendant replacement on the market. Parlance is backed by over 25 years of experience and hundreds of client partnerships. We improve self-service for internal and external callers by delivering intelligent conversational AI technologies and applications to your communication environment. The Parlance solution combines our proprietary phonetic names database with AI/NLP/NLU to deliver offload of PBX switchboards that is unrivaled in the industry. Our database recognizes millions of names, enabling your callers to speak easily and automatically connect to the right destination. This not only creates a better caller experience but saves enterprises money through improved switchboard operations and better utilization of human operators.
Parlance outperforms every other switchboard solution on the market today, delivering results that Nuance was never able to achieve. Just like smartphones cease to perform optimally when software is out of date, intelligent speech technology solutions also need to be continuously managed. Parlance takes responsibility for day-to-day maintenance, tuning, and performance management. We also ensure upkeep of an authoritative global contact directory. Parlance delivers the cost savings that our enterprise customers demand with cutting edge tools and proprietary applications, as well as an expert solutions team who guarantee performance. Our clients can feel confident that their call management solution will save money as well as provide great customer experiences.
The Parlance software-as-a-service model eliminates the expense and learning curve that often come with transitioning to new technology while also ensuring performance continuity. For over 25 years, enterprises have relied on Parlance to improve consumer calling experiences. Now that Nuance SpeechAttendant and Open SpeechAttendant have reached end-of-life, there’s no better time to transform your operation with Parlance.
By Chris DeRizzo