Modernizing the voice channel is a quick win

Health systems face immense pressures to cut costs. Changing how they answer the phone can deliver a quick, cost-saving win.  We see health systems nationwide launching digital transformation initiatives to support ease of access for patients and automation to support business operations. But many health systems are overlooking an obvious area for improved efficiency and… Continue reading Modernizing the voice channel is a quick win

Speech-enabled IVRs save time and frustration for health system callers

High-effort patient experiences due to long hold times, excessive transfers, and outdated technology cause stress and dissatisfaction. Efficiently handling incoming calls is often a challenge for hospitals and health systems. Enhancing the voice channel is key to improving the healthcare consumer journey.  Voice-first applications are intelligent speech technologies that include automatic speech recognition (ASR) and… Continue reading Speech-enabled IVRs save time and frustration for health system callers