Modernizing the voice channel is a quick win

Health systems face immense pressures to cut costs. Changing how they answer the phone can deliver a quick, cost-saving win.  We see health systems nationwide launching digital transformation initiatives to support ease of access for patients and automation to support business operations. But many health systems are overlooking an obvious area for improved efficiency and… Continue reading Modernizing the voice channel is a quick win

Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

HL7 messages communicate patient admission, discharge, or transfer status. These messages are initiated by electronic health record (EHR) systems. Parlance voice-first solutions have been helping families connect with patients in their hospital rooms by leveraging HL7 technology integration for many years.  The importance of streamlining communication skyrocketed when phones became a lifeline during the COVID-19… Continue reading Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration