Modernizing the voice channel is a quick win

Health systems face immense pressures to cut costs. Changing how they answer the phone can deliver a quick, cost-saving win.  We see health systems nationwide launching digital transformation initiatives to support ease of access for patients and automation to support business operations. But many health systems are overlooking an obvious area for improved efficiency and… Continue reading Modernizing the voice channel is a quick win

Can AI Understand “Park the Car in Harvard Yard”?

As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in Hahvahd Yahd.” In fact, speaking with this lack of “r” sound is the mark of a true Bostonian. Comparatively, in a place like Dallas, their “r” sounds are emphasized much more – they might say it… Continue reading Can AI Understand “Park the Car in Harvard Yard”?