Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement. If you need to preserve voice-driven self-service for your organization after Nuance SpeechAttendant end-of-life, Parlance is the answer. We provide a better, highly interoperable conversational AI solution. We guarantee ROI and cost savings —not just by replacing Nuance, but by achieving results Nuance never could.
Parlance delivers conversational AI-powered automation to improve self-service for callers. By leveraging the latest speech recognition technology, we provide accurate and reliable call routing, ensuring that patients and customers are always directed to the right destination. Our proprietary phonetic names database combined with AI/NLP/NLU technologies modernize call handling and minimize caller effort. We deliver modern, conversational interactive voice response (IVR) and intelligent virtual assistants (IVAs) as a managed service, outperforming any other solution available today.
Improving the caller experience builds consumer loyalty and reduces revenue leakage. Frictionless caller journeys reduce the workload on operators and agents who are responsible for managing incoming calls. By easing the burdens on human staff, your organization will save money by reducing costly employee churn due to burnout, while simultaneously minimizing training and hiring costs. The right balance of automation and live support improves caller experiences, strengthens workforce productivity, and builds a better workplace culture for employees — all of which are crucial factors in increasing cost savings.
The switch from Nuance to Parlance is simple and cost effective. Parlance is seamlessly interoperable with your existing PBX switchboard infrastructure. Our team of tenured experts will save your organization money by facilitating a smooth and effortless transition. As a managed service, Parlance removes the burden from internal teams and IT resources, and takes responsibility for the day-to-day performance of the solution. We handle management and upkeep, ensuring that your organization won’t experience any downtime that could lead to customer or revenue loss.
For organizations that need to preserve voice attendant coverage after the discontinuation of Nuance SpeechAttendant, Parlance provides the best conversational AI solution. By guaranteeing immediate ROI, Parlance provides health systems and other large organizations with the confidence to replace Nuance SpeechAttendant.
By Amy Murphy