Author: Amy Murphy

2 min Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.

4 min Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.

4 min Parlance removes communication barriers between patients and the care they need, when they need it. In this digital age, many of us take for granted the sea of information available at our fingertips. In healthcare, portals, online appointment schedulers, chat bots, and digital charts make it easier to access information than ever before. But in… Continue reading AI Voice Technology is a Necessity for Patient Access

5 min During the COVID-19 pandemic, patient access contact centers across the country had to condense years of healthcare industry technological development into just one year. Now that we’ve overcome the chaos we encountered at the beginning of the pandemic, we must readjust to new patient experience realities, which may include fluctuating call volumes and surges in… Continue reading The Role of Speech-Driven Call Routing in Post-Pandemic Patient Access