Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

HL7 messages communicate patient admission, discharge, or transfer status. These messages are initiated by electronic health record (EHR) systems. Parlance voice-first solutions have been helping families connect with patients in their hospital rooms by leveraging HL7 technology integration for many years.  The importance of streamlining communication skyrocketed when phones became a lifeline during the COVID-19… Continue reading Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Incorporating voice-driven call routing into your health system phone network makes it easier for patients and caregivers to navigate to the resources they need. Healthcare consumers use their own words to get where they need right away with Parlance modern interactive voice response (IVRs) and intelligent virtual assistants (IVAs). These technologies quickly route callers, without… Continue reading Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding