Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Incorporating voice-driven call routing into your health system phone network makes it easier for patients and caregivers to navigate to the resources they need. Healthcare consumers use their own words to get where they need right away with Parlance modern interactive voice response (IVRs) and intelligent virtual assistants (IVAs). These technologies quickly route callers, without… Continue reading Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Speech Automated Attendant — Parlance

Parlance delivers speech-powered call navigation as a managed service and we guarantee ROI! Speech-enabled automated attendants reduce operational costs and provide easy self-service for callers. However, developing your own interactive voice response (IVR) programs won’t yield great results. (Just ask Nuance, they left the speech attendant market for this very reason!) See this article for… Continue reading Speech Automated Attendant — Parlance

Parlance is a Nuance SpeechAttendant® Replacement

Organizations across the US, Canada, and the UK are switching to Parlance to avoid increasing their switchboard operator head count. Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses.  As a consumer – when you call into a large organization, you want quick, easy access to the people, departments, and services… Continue reading Parlance is a Nuance SpeechAttendant® Replacement

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. People want friction-free, speech-driven access when calling in to large organizations on the phone. They’re using their voice to ask Siri for directions, to create their shopping list with Google, and to learn about the weather from Alexa. There’s no simpler and… Continue reading Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement