Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Log In
Request a Demo
Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

speech enabled IVR voice driven call routing contact center solutions

Parlance is a Nuance SpeechAttendant® Replacement

Organizations across the US, Canada, and the UK are switching to Parlance to avoid increasing their switchboard operator head count.

Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. 

  • As a consumer – when you call into a large organization, you want quick, easy access to the people and departments you need. Speech-driven access (using your voice) simplifies the path you have to take to reach those destinations.
  • As a business – streamlining operations and using labor efficiently reduces overall call management costs. Many organizations have come to rely on automated attendants and speech-driven IVRs (phone trees) for these reasons.

Since Nuance announced the discontinuation of their SpeechAttendant® products, many health systems, enterprise organizations, and institutions are scrambling to find an alternative.

Fortunately for Nuance customers, Parlance offers a better solution. And, we guarantee results Nuance could never achieve. As a managed service, we take the burden off internal teams and IT resources. With nearly 25 years of guaranteed performance results, organizations nationwide depend on Parlance to ease the first 30 seconds of every caller’s journey and remove barriers to service. With Parlance, callers speak the name of a person or department and are automatically transferred to the requested destination. People no longer smash “0” in frustration to get out of a phone tree maze and talk to a live person. When callers have complicated requests, Parlance quickly routes those calls to a live agent. With so many more callers happily self-serving, operators are available because their call queues are drastically reduced. Parlance speech-enabled call routing solutions transform corporate directories into speech-driven tools. When your callers can speak naturally and connect directly, without frustration, your call routing problems are eliminated! 

By Scott D’Entremont

Learn more

Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801

CONNECT WITH US

Linkedin-in Twitter

Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com

SOLUTIONS

  • Switchboard
  • Contact Center
  • Clinics
  • Speech Attendant

INDUSTRIES

  • Healthcare
  • Higher Education
  • Enterprise

RESOURCES

  • Blogs
  • Media
  • Publications

ABOUT US

  • Why Parlance
  • Meet the Team
  • Careers

CONNECT WITH US

Linkedin-in Twitter

Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com

© Copyright 2023 Parlance

Privacy Policy
Security Policy