Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

In this omni-channel world, the phone continues to be consumers’ preferred means of contacting enterprises. In healthcare, every patient journey involves making many calls, from scheduling appointments to getting test results to paying bills. Creating frictionless caller navigation has a profoundly positive impact on patient satisfaction with their overall healthcare consumer experience.  One specific paint… Continue reading Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

In 2022, Nuance SpeechAttendant® and Open SpeechAttendant®’s products were officially discontinued, leaving their customers searching for a new automated attendant solution. Callers want friction-free, speech-driven access to the people and places inside large organizations. Consumers use their voices to engage with Siri, Alexa, Google, and Netflix and get the information they need and simplify the… Continue reading Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. People want friction-free, speech-driven access when calling in to large organizations on the phone. They’re using their voice to ask Siri for directions, to create their shopping list with Google, and to learn about the weather from Alexa. There’s no simpler and… Continue reading Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement