Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

In this omni-channel world, the phone continues to be consumers’ preferred means of contacting enterprises. In healthcare, every patient journey involves making many calls, from scheduling appointments to getting test results to paying bills. Creating frictionless caller navigation has a profoundly positive impact on patient satisfaction with their overall healthcare consumer experience.  One specific paint… Continue reading Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

Speech-enabled IVRs save time and frustration for health system callers

High-effort patient experiences due to long hold times, excessive transfers, and outdated technology cause stress and dissatisfaction. Efficiently handling incoming calls is often a challenge for hospitals and health systems. Enhancing the voice channel is key to improving the healthcare consumer journey.  Voice-first applications are intelligent speech technologies that include automatic speech recognition (ASR) and… Continue reading Speech-enabled IVRs save time and frustration for health system callers