Speech-enabled IVRs save time and frustration for health system callers

High-effort patient experiences due to long hold times, excessive transfers, and outdated technology cause stress and dissatisfaction. Efficiently handling incoming calls is often a challenge for hospitals and health systems. Enhancing the voice channel is key to improving the healthcare consumer journey.  Voice-first applications are intelligent speech technologies that include automatic speech recognition (ASR) and… Continue reading Speech-enabled IVRs save time and frustration for health system callers