Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

One of the greatest challenges faced by clinics and physician groups is an overabundance of administrative work. Office staff are often overwhelmed by tasks such as filing, answering the phone, scheduling appointments, and patient check-ins. Staffing in healthcare has become more challenging since the pandemic. There has been a huge shift in office culture, as… Continue reading Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

HL7 messages communicate patient admission, discharge, or transfer status. These messages are initiated by electronic health record (EHR) systems. Parlance voice-first solutions have been helping families connect with patients in their hospital rooms by leveraging HL7 technology integration for many years.  The importance of streamlining communication skyrocketed when phones became a lifeline during the COVID-19… Continue reading Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns

One of the biggest challenges for a growing healthcare organization is providing highly satisfying patient and caregiver experiences. This is no small feat. Spikes in call volumes overwhelm the contact center. When agents and operators can’t keep up with the increasing number of calls, healthcare consumers become frustrated, get a poor impression of the health… Continue reading IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns