Does Healthcare Digital Transformation Benefit Some Populations Over Others?

Digital transformation is a vital initiative for modern healthcare organizations. Nearly 90 percent of healthcare executives report that undergoing a digital and AI transformation is a top priority. However, given the diverse backgrounds, circumstances, and abilities of patients, these transformation efforts don’t currently result in equitable access to care. Health systems that prioritize online portals… Continue reading Does Healthcare Digital Transformation Benefit Some Populations Over Others?

How Conversational AI Advances Health Equity for Hospitals and Clinics

Health equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their hospitals and clinics. The phone is the dominant method of communication among consumers. 72% of consumers pick up the phone first when they want fast customer service.  When phone trees are confusing and contact centers are congested, people who… Continue reading How Conversational AI Advances Health Equity for Hospitals and Clinics