Speech-enabled call routing allows people who know what they want, to get it quickly

We’ve all been there — listening to elevator music on hold while we’re trying to make a doctor’s appointment or get help… Sometimes we get irritated and hit zero or shout “operator!!” until we connect. Sometimes we get so frustrated that we just hang up! Luckily, speech-enabled call routing in healthcare quickly connects patients who… Continue reading Speech-enabled call routing allows people who know what they want, to get it quickly

Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®

Keys to Being a Successful Speech Application Provider Since Nuance Speech Attendant reached end-of-life in 2022, Parlance has filled the gap, not only supporting but improving performance for the many organizations who needed an effective speech-enabled solution to automate call navigation. To build a successful telephony-based speech application, an organization must follow the Deming Cycle… Continue reading Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®