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  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
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      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
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      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
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      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

nuance speech attendant

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Watch Joseph's video

Anyone moving from Nuance Speech Attendant to Parlance should expect to achieve better performance than they’ve had in the past. One of the key reasons is that we offer our solution as a managed service.  It’s what we build around the speech engine and our constant optimization that make the difference. The speech engine and a directory plug-in alone won’t deliver optimal results. It’s the service differentiation that makes the difference.  What if callers are repeatedly asking for destinations that are not available in your directory?  When callers ask for something that’s not there, those calls go to an operator. Our team looks at connection rates and requested destinations. We continue to optimize and update your directory over time.  We build out what’s missing as part of our standard service, so that performance continues to improve. Not just in the first 30 days or 90 days, but over the life of the solution. The Parlance team ensures that your callers get the best experience possible, when they are calling into your organization

By Joseph Maxwell

Read the Press Release. Parlance replaces Nuance SpeechAttendant® after end-of-life announcement.

Learn more

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