4 min Today, the digital front door is the first touchpoint that connects patients to a health system.
4 min Today, the digital front door is the first touchpoint that connects patients to a health system.
3 min Behind the scenes of countless patient access center teams in healthcare are hardworking agents.
2 min Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.
3 min As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in Hahvahd Yahd.” In fact, speaking with this lack of “r” sound is the mark of a true Bostonian. Comparatively, in a place like Dallas, their “r” sounds are emphasized much more – they might say it… Continue reading Can AI Understand “Park the Car in Harvard Yard”?
3 min Healthcare customer service satisfaction lags behind almost every other industry, and the COVID19 pandemic highlighted an immediate need for transformation. Healthcare customer service satisfaction lags behind almost every other industry. The COVID-19 pandemic highlighted an immediate need for transformation. During that time, hospitals and clinics faced a rapid increase in demand for information and resources that… Continue reading 4 Ways to Speed Up Your Health System’s Digital Transformation
3 min The experiences of healthcare consumers, switchboard operators, and patient access center agents are dependent on each other. In order to improve the consumer experience, staff experience must be improved, and vice versa. Switchboard and contact center staff are overwhelmed with frustrated callers. When patients and caregivers are upset because its too hard to navigate to… Continue reading Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare
3 min One of the biggest challenges for a growing healthcare organization is providing highly satisfying patient and caregiver experiences. This is no small feat. Spikes in call volumes overwhelm the contact center. When agents and operators can’t keep up with the increasing number of calls, healthcare consumers become frustrated, get a poor impression of the health… Continue reading IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns
3 min We’ve all been there — listening to elevator music on hold while we’re trying to make a doctor’s appointment or get help… Sometimes we get irritated and hit zero or shout “operator!!” until we connect. Sometimes we get so frustrated that we just hang up! Luckily, speech-enabled call routing in healthcare quickly connects patients who… Continue reading Speech-enabled call routing allows people who know what they want, to get it quickly
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
Support: customerservice@parlancecorp.com
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Phone: 888-700-6263
Support: customerservice@parlancecorp.com
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