For most healthcare consumers, a phone call is the first method of communication with a hospital or clinic. This call must be handled efficiently and smoothly for patients to feel satisfied. In the midst of the pandemic, it has become strikingly clear that communication is vital in patient care, and for it to be effective, it must be simple.
In the first 30 seconds of a patient’s interaction with your health system, you have set the tone for the remainder of their engagement – for better or worse. First impressions count.
Incorporating voice-driven call routing into your health system phone network makes it easier for patients to navigate to the resources they need.