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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

Healthcare IT Blog

Featured Blogs

GRAPHIC_BLOG_Ali_digital front door is locked for millions of patients_PARLANCE
  • Picture of Ali Karasic Ali Karasic
  • 22 Sep 2026

The Digital Front Door is Locked for Millions of Patients. The Phone is Still the Key.

Portals and apps left the phone behind, locking out millions of patients. See why modernizing the phone with voice AI completes the digital front door.
Read Full Blog
6 min
GRAPHIC_IT-Voice AI Vendor Has a Great Demo

Your Voice AI Vendor Has a Great Demo. Here’s What to Ask After It Ends.

  • August 25, 2026
  • Picture of Scott Gomes Scott Gomes
GRAPHIC_BLOG_Amy_Five Quesions Health Systems Should Ask Before Deploying Agentic AI_PARLANCE

Five Questions Every Health System Should Ask Before Deploying Agentic AI in Their Contact Center

  • July 14, 2026
  • Picture of Amy Murphy Amy Murphy
GRAPHIC_BLOG_knee replacements and AI - PARLANCE (1)

What Do Knee Replacements and AI Have in Common?

  • June 23, 2026
  • Picture of Annmarie Block Annmarie Block
GRAPHIC_BLOG_Scott_What Health Systems Should Demand from Voice AI in 2026

Healthcare Voice AI: 5 Questions to Ask in 2026

  • June 3, 2026
  • Picture of Scott D’Entremont Scott D’Entremont
GRAPHIC_BLOG_Ali_Rising Cost Desperation for American Healthcare Consumers

Rising Cost Desperation: Healthcare’s Financial Crisis for American Consumers

  • December 17, 2025
  • Picture of Ali Karasic Ali Karasic
GRAPHIC_BLOG_Katie_The Vital Role of Phone Communication in Healthcare

The Case for Parlance: Transforming Healthcare Communication with AI

  • December 16, 2025
  • Picture of Katie Cardarelli Katie Cardarelli

Recent Blogs

  • Picture of Chris Derizzo Chris Derizzo
  • 21 May 2025
6 min

Voice AI for Healthcare: The Common-Sense Solution to Modern Patient Communication

In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.
  • Picture of Amy Murphy Amy Murphy
  • 12 Dec 2024
3 min

How Health Systems Can Instantly Enhance Access to Care

According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.
  • Picture of Claire Franz Claire Franz
  • 03 Dec 2024
5 min

Three Ways Conversational AI Enables Healthcare Agents to Work at the Top of Their Skillsets

Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.
  • Picture of Lindsey and Nalin Lindsey and Nalin
  • 14 Nov 2024
6 min

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.
  • Picture of Maryellen Mcdonnell Maryellen Mcdonnell
  • 06 Nov 2024
4 min

Does Healthcare Digital Transformation Benefit Some Populations Over Others?

Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.
  • Picture of Chris Derizzo Chris Derizzo
  • 29 Oct 2024
4 min

How Healthcare CIOs Can Capitalize on Conversational AI Today 

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.
  • Picture of Ali Karasic Ali Karasic
  • 24 Oct 2024
4 min

How Conversational AI Advances Health Equity for Hospitals and Clinics

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.
  • Picture of Kylie Perales Kylie Perales
  • 15 Oct 2024
3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access 

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.
  • Picture of Annmarie Block Annmarie Block
  • 09 Oct 2024
6 min

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.
  • Picture of Will Sadkin Will Sadkin
  • 23 Aug 2024
3 min

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.
Previous Page1 Page2 Page3 Page4 Page5 … Page10 Next
  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

In this webinar: Learn how HCA Healthcare offloads 66% of calls with speech-driven call routing — reducing operator workload and delivering immediate cost savings without
Read Full Blog
2 min
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