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      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

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  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
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      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Our Blog

Reduce wasted labor and patient frustration
One of the most frequent processes in healthcare is also one of the most flawed. Millions of calls each year across the network of care involve frustrating technology and wasted labor. Now is the time to lean in and transform this process into one that pleases patients and eliminates waste. Answering the phone and navigating a caller to the right resource is a complex process in a large health system. This complexity may explain why so few organizations do it well. Underperformance has huge cost implications because this process happens millions of times each year across the network of care.

By Sheila Kelly

Learn more about Kaizen processes for answering the phone in healthcare

Integrating AGILE Practices in Order to Improve ROI for Health Systems

Building software is like solving a puzzle! When a problem stands before me, I use my creativity and problem-solving ability

Read Full Blog →
ai voice technology

AI Voice Technology is a Necessity for Patient Access

Parlance removes communication barriers between patients and the care they need, when they need it. In this digital age, many

Read Full Blog →

Improve Contact Center Operations – A Quick Win

When your contact center is struggling, as a leader you will feel pressure to act quickly to effect positive change.

Read Full Blog →

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

The experiences of healthcare consumers, switchboard operators, and patient access center agents are dependent on each other. In order to

Read Full Blog →

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

One of the greatest challenges faced by clinics and physician groups is an overabundance of administrative work. Office staff are

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Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

Parlance voice-first solutions have been helping families connect with patients in their hospital rooms by leveraging HL7 technology integration for

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4 Ways to Speed Up Your Health System’s Digital Transformation

Healthcare customer service satisfaction lags behind almost every other industry, and the COVID19 pandemic highlighted an immediate need for transformation. Overwhelming demand for information and resources

Read Full Blog →

Integrating AGILE Practices in Order to Improve ROI for Health Systems

Building software is like solving a puzzle! When a problem stands before me, I use my creativity and problem-solving ability to come up with a

Read Full Blog →
ai voice technology

AI Voice Technology is a Necessity for Patient Access

Parlance removes communication barriers between patients and the care they need, when they need it. In this digital age, many of us take for granted

Read Full Blog →

Improve Contact Center Operations – A Quick Win

When your contact center is struggling, as a leader you will feel pressure to act quickly to effect positive change. Complaints about service levels and

Read Full Blog →

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

The experiences of healthcare consumers, switchboard operators, and patient access center agents are dependent on each other. In order to improve the customer experience, staff

Read Full Blog →

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

One of the greatest challenges faced by clinics and physician groups is an overabundance of administrative work. Office staff are often overwhelmed by tasks such

Read Full Blog →
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