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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Our Blog

The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution. Transition from one technology to another is often stressful for organizations that aren’t sure what to look for or don’t want to increase spending on a new solution. That’s where Parlance comes in. We deliver a fully-managed, interoperable solution that not only replaces Nuance SpeechAttendant, but does the job better. Parlance is more than just technology. We take ownership of day-to-day performance to ensure ROI and optimize performance, enabling organizations to feel confident in their new technology from day one. Our software as a service model enables health systems, higher education institutions, and enterprises to thrive during their transition away from Nuance SpeechAttendant.

 Above all else, self-service for consumers needs to be user-friendly and cost-effective. Parlance delivers interactive voice response (IVRs) and intelligent virtual assistants (IVAs) to modernize call handling, minimize caller effort, and reduce operational costs. The Parlance solution combines our proprietary phonetic names database with AI/NLP/NLU to deliver maximum offload of PBX switchboard call volume. Callers use their voices to ask for the person, department, or resource they need, and are instantly connected to the correct destination. Our proprietary database delivers recognition of names and pronunciations that is unrivaled in the industry, allowing callers to speak naturally and still be understood. Unlike Nuance and other SpeechAttendant replacements, our team of tenured experts works to create a comprehensive directory and keep it up to date, so your callers are always interacting with the most accurate database. This means fewer callers must be diverted back to operators and more people can resolve their queries without human support.

Organizations who are long-term users of Nuance SpeechAttendant don’t have to worry about the expenses and learning curves of implementing a new software when they partner with Parlance. Parlance is interoperable with all PBX switchboard infrastructures, making the overall transition easy and seamless. Since we take responsibility for the implementation, organizations can rest assured that there won’t be any lapses in operation that could cost them customers or revenue.

The Parlance solution isn’t just a replacement for Nuance SpeechAttendant, but an upgrade. For over 25 years, Parlance has been helping large organizations improve caller experience while saving money. We are the only SpeechAttendant replacement on the market that delivers conversational AI-powered automation as a managed service. A subscription to Parlance includes everything – no complicated fees, no extra charges, and no long contracts required. With Parlance, the loss of Nuance SpeechAttendant means you gain an experienced and dedicated partner.

By Nancy Fyrberg

Click here to learn more about how switching from Nuance to Parlance guarantees ROI

Can AI Understand “Park the Car in Harvard Yard”?

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Patient experience in healthcare is a series of touchpoints. For the majority of high utilizers in healthcare, the phone is

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4 Ways to Speed Up Your Health System’s Digital Transformation

Healthcare customer service satisfaction lags behind almost every other industry, and the COVID19 pandemic highlighted an immediate need for transformation. Overwhelming

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Building software is like solving a puzzle! When a problem stands before me, I use my creativity and problem-solving ability

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AI Voice Technology is a Necessity for Patient Access

Parlance removes communication barriers between patients and the care they need, when they need it. In this digital age, many

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Improve Contact Center Operations – A Quick Win

When your contact center is struggling, as a leader you will feel pressure to act quickly to effect positive change.

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The Value of a Learning Mindset

To me, having a learning mindset is one of the most valuable skills to cultivate in order to ensure success for oneself. It encourages constant reflection,

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Can AI Understand “Park the Car in Harvard Yard”?

As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in Hahvahd Yahd.” In fact, speaking

Read Full Blog →

IVR vs IVA: What’s the Difference?

Patient experience in healthcare is a series of touchpoints. For the majority of high utilizers in healthcare, the phone is the first touch point. This

Read Full Blog →

4 Ways to Speed Up Your Health System’s Digital Transformation

Healthcare customer service satisfaction lags behind almost every other industry, and the COVID19 pandemic highlighted an immediate need for transformation. Overwhelming demand for information and resources

Read Full Blog →

Integrating AGILE Practices in Order to Improve ROI for Health Systems

Building software is like solving a puzzle! When a problem stands before me, I use my creativity and problem-solving ability to come up with a

Read Full Blog →
ai voice technology

AI Voice Technology is a Necessity for Patient Access

Parlance removes communication barriers between patients and the care they need, when they need it. In this digital age, many of us take for granted

Read Full Blog →
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