Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.
In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?
Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.
When a patient calls their healthcare provider to make an appointment or to find out the results of a medical
Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.
Health systems face immense pressures to cut costs. Modernizing the voice channel is a quick win. As health systems nationwide
Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.
Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.
In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?
Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.
When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that
Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com
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CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com