Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Log In
Request a Demo
Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Our Blog

The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution. Transition from one technology to another is often stressful for organizations that aren’t sure what to look for or don’t want to increase spending on a new solution. That’s where Parlance comes in. We deliver a fully-managed, interoperable solution that not only replaces Nuance SpeechAttendant, but does the job better. Parlance is more than just technology. We take ownership of day-to-day performance to ensure ROI and optimize performance, enabling organizations to feel confident in their new technology from day one. Our software as a service model enables health systems, higher education institutions, and enterprises to thrive during their transition away from Nuance SpeechAttendant.

 Above all else, self-service for consumers needs to be user-friendly and cost-effective. Parlance delivers interactive voice response (IVRs) and intelligent virtual assistants (IVAs) to modernize call handling, minimize caller effort, and reduce operational costs. The Parlance solution combines our proprietary phonetic names database with AI/NLP/NLU to deliver maximum offload of PBX switchboard call volume. Callers use their voices to ask for the person, department, or resource they need, and are instantly connected to the correct destination. Our proprietary database delivers recognition of names and pronunciations that is unrivaled in the industry, allowing callers to speak naturally and still be understood. Unlike Nuance and other SpeechAttendant replacements, our team of tenured experts works to create a comprehensive directory and keep it up to date, so your callers are always interacting with the most accurate database. This means fewer callers must be diverted back to operators and more people can resolve their queries without human support.

Organizations who are long-term users of Nuance SpeechAttendant don’t have to worry about the expenses and learning curves of implementing a new software when they partner with Parlance. Parlance is interoperable with all PBX switchboard infrastructures, making the overall transition easy and seamless. Since we take responsibility for the implementation, organizations can rest assured that there won’t be any lapses in operation that could cost them customers or revenue.

The Parlance solution isn’t just a replacement for Nuance SpeechAttendant, but an upgrade. For over 25 years, Parlance has been helping large organizations improve caller experience while saving money. We are the only SpeechAttendant replacement on the market that delivers conversational AI-powered automation as a managed service. A subscription to Parlance includes everything – no complicated fees, no extra charges, and no long contracts required. With Parlance, the loss of Nuance SpeechAttendant means you gain an experienced and dedicated partner.

By Nancy Fyrberg

Click here to learn more about how switching from Nuance to Parlance guarantees ROI
patient access automation

Patient Access Center Automation: IVR vs. IVA

Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.

Read Full Blog →

Modernizing the voice channel is a quick win

Health systems face immense pressures to cut costs. Modernizing the voice channel is a quick win. As health systems nationwide

Read Full Blog →

Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!

From Mission Impossible to Magnum PI, spy movies and TV shows are known for all types of thrilling espionage, surveillance,

Read Full Blog →
Revolutionizing Healthcare Communication with Conversational AI

Revolutionizing Healthcare Communication with Conversational AI

In a healthcare setting, service is fundamentally about healthcare professionals attending to a community of people. There are people on

Read Full Blog →

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

Rising labor costs and increased call volumes place enormous stress on patient access centers and their employees. Repetitive tasks, insufficient

Read Full Blog →

The Value of a Learning Mindset

To me, having a learning mindset is one of the most valuable skills to cultivate in order to ensure success

Read Full Blog →
Page1 Page2 Page3 Page4 Page5 Page6 Page7 Page8 Page9 Page10
benefits of automating patient verification

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that

Read Full Blog →
patient access automation

Patient Access Center Automation: IVR vs. IVA

Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.

Read Full Blog →

Modernizing the voice channel is a quick win

Health systems face immense pressures to cut costs. Modernizing the voice channel is a quick win. As health systems nationwide grapple with pressure to reduce

Read Full Blog →

Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!

From Mission Impossible to Magnum PI, spy movies and TV shows are known for all types of thrilling espionage, surveillance, and security. Real life may

Read Full Blog →
Revolutionizing Healthcare Communication with Conversational AI

Revolutionizing Healthcare Communication with Conversational AI

In a healthcare setting, service is fundamentally about healthcare professionals attending to a community of people. There are people on both sides of these transactions,

Read Full Blog →

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

Rising labor costs and increased call volumes place enormous stress on patient access centers and their employees. Repetitive tasks, insufficient training, taxing hours, and overwhelming

Read Full Blog →
Page1 Page2 Page3 Page4 Page5 Page6 Page7 Page8 Page9 Page10

Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801

CONNECT WITH US

Linkedin-in Twitter

Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com

SOLUTIONS

  • Switchboard
  • Contact Center
  • Clinics
  • Speech Attendant

INDUSTRIES

  • Healthcare
  • Higher Education
  • Enterprise

RESOURCES

  • Blogs
  • Media
  • Publications

ABOUT US

  • Why Parlance
  • Meet the Team
  • Careers

CONNECT WITH US

Linkedin-in Twitter

Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com

© Copyright 2023 Parlance

Privacy and Security Policy