In this omni-channel world, the phone continues to be customers’ preferred means of reaching out to enterprises. For example, in
We’ve all been there — listening to elevator music while we’re trying to make a doctor’s appointment or get help,
Efficiently handling incoming calls is often a challenge for hospitals and health systems. Long hold times and operator transfers create
Don’t develop your own Interactive Voice Response (IVR) programs. Parlance offers voice recognition as a managed service and we guarantee
A few of my favorite examples? See below! Call Center Analysis: Who are the main callers to this number? What
Watch Joseph’s video Anyone moving from Nuance Speech Attendant to Parlance should expect to achieve better performance than they’ve had
During the COVID-19 pandemic, patient access contact centers across the country had to condense years of healthcare industry technological development into just one year. Now
In this omni-channel world, the phone continues to be customers’ preferred means of reaching out to enterprises. For example, in healthcare every patient journey involves
We’ve all been there — listening to elevator music while we’re trying to make a doctor’s appointment or get help, on the phone… Sometimes we
Efficiently handling incoming calls is often a challenge for hospitals and health systems. Long hold times and operator transfers create patient dissatisfaction and increase stress
Don’t develop your own Interactive Voice Response (IVR) programs. Parlance offers voice recognition as a managed service and we guarantee ROI! Speech-enabled Automated Attendants reduce
A few of my favorite examples? See below! Call Center Analysis: Who are the main callers to this number? What do they typically request? Every
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400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
Support: customerservice@parlancecorp.com
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CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com