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      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Our Blog

Reduce wasted labor and patient frustration
One of the most frequent processes in healthcare is also one of the most flawed. Millions of calls each year across the network of care involve frustrating technology and wasted labor. Now is the time to lean in and transform this process into one that pleases patients and eliminates waste. Answering the phone and navigating a caller to the right resource is a complex process in a large health system. This complexity may explain why so few organizations do it well. Underperformance has huge cost implications because this process happens millions of times each year across the network of care.

By Sheila Kelly

Learn more about Kaizen processes for answering the phone in healthcare
speech enabled IVR voice driven call routing contact center solutions

Parlance is a Nuance SpeechAttendant® Replacement

Organizations across the US, Canada, and the UK are switching to Parlance to avoid increasing their switchboard operator head count.

Read Full Blog →

Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions

Parlance is a leading provider of speech-driven self-service solutions. Our voice-first call routing applications are now compliant with key Avaya

Read Full Blog →
speech enabled IVR voice driven call routing contact center solutions

Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses.  Callers want friction-free, speech-driven access. They are

Read Full Blog →

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

By Sheila Kelly~ The High Price of Old Technology Solutions for Answering the Phone in Healthcare – Incorporating Lessons Learned

Read Full Blog →

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

By Dan Heer ~ Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. Callers want friction-free,

Read Full Blog →

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, MA – April 2020 As health systems across the nation

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Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®

Keys to Being a Successful Speech Application Provider  To build a successful telephony-based speech application, there are 4 main parts to the process which follows

Read Full Blog →
speech enabled IVR voice driven call routing contact center solutions

Parlance is a Nuance SpeechAttendant® Replacement

Organizations across the US, Canada, and the UK are switching to Parlance to avoid increasing their switchboard operator head count. Parlance transforms corporate directories into

Read Full Blog →

Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions

Parlance is a leading provider of speech-driven self-service solutions. Our voice-first call routing applications are now compliant with key Avaya Contact Center solutions, helping customers

Read Full Blog →
speech enabled IVR voice driven call routing contact center solutions

Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses.  Callers want friction-free, speech-driven access. They are using their voice with Siri

Read Full Blog →

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

By Sheila Kelly~ The High Price of Old Technology Solutions for Answering the Phone in Healthcare – Incorporating Lessons Learned During This Pandemic As we

Read Full Blog →

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

By Dan Heer ~ Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. Callers want friction-free, speech-driven access. They are using

Read Full Blog →
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Parlance Corporation
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