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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Our Blog

The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution. Transition from one technology to another is often stressful for organizations that aren’t sure what to look for or don’t want to increase spending on a new solution. That’s where Parlance comes in. We deliver a fully-managed, interoperable solution that not only replaces Nuance SpeechAttendant, but does the job better. Parlance is more than just technology. We take ownership of day-to-day performance to ensure ROI and optimize performance, enabling organizations to feel confident in their new technology from day one. Our software as a service model enables health systems, higher education institutions, and enterprises to thrive during their transition away from Nuance SpeechAttendant.

 Above all else, self-service for consumers needs to be user-friendly and cost-effective. Parlance delivers interactive voice response (IVRs) and intelligent virtual assistants (IVAs) to modernize call handling, minimize caller effort, and reduce operational costs. The Parlance solution combines our proprietary phonetic names database with AI/NLP/NLU to deliver maximum offload of PBX switchboard call volume. Callers use their voices to ask for the person, department, or resource they need, and are instantly connected to the correct destination. Our proprietary database delivers recognition of names and pronunciations that is unrivaled in the industry, allowing callers to speak naturally and still be understood. Unlike Nuance and other SpeechAttendant replacements, our team of tenured experts works to create a comprehensive directory and keep it up to date, so your callers are always interacting with the most accurate database. This means fewer callers must be diverted back to operators and more people can resolve their queries without human support.

Organizations who are long-term users of Nuance SpeechAttendant don’t have to worry about the expenses and learning curves of implementing a new software when they partner with Parlance. Parlance is interoperable with all PBX switchboard infrastructures, making the overall transition easy and seamless. Since we take responsibility for the implementation, organizations can rest assured that there won’t be any lapses in operation that could cost them customers or revenue.

The Parlance solution isn’t just a replacement for Nuance SpeechAttendant, but an upgrade. For over 25 years, Parlance has been helping large organizations improve caller experience while saving money. We are the only SpeechAttendant replacement on the market that delivers conversational AI-powered automation as a managed service. A subscription to Parlance includes everything – no complicated fees, no extra charges, and no long contracts required. With Parlance, the loss of Nuance SpeechAttendant means you gain an experienced and dedicated partner.

By Nancy Fyrberg

Click here to learn more about how switching from Nuance to Parlance guarantees ROI

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

By Sheila Kelly~ The High Price of Old Technology Solutions for Answering the Phone in Healthcare – Incorporating Lessons Learned

Read Full Blog →

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

By Dan Heer ~ Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. Callers want friction-free,

Read Full Blog →

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, MA – April 2020 As health systems across the nation

Read Full Blog →

Caller Experience IS Patient Experience

In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient

Read Full Blog →

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer

Read Full Blog →

Hospital Sees 7X Improvement in Key CX Metrics

A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and

Read Full Blog →
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speech enabled IVR voice driven call routing contact center solutions

Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses.  Callers want friction-free, speech-driven access. They are using their voice with Siri

Read Full Blog →

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

By Sheila Kelly~ The High Price of Old Technology Solutions for Answering the Phone in Healthcare – Incorporating Lessons Learned During This Pandemic As we

Read Full Blog →

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

By Dan Heer ~ Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. Callers want friction-free, speech-driven access. They are using

Read Full Blog →

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, MA – April 2020 As health systems across the nation struggle to respond to the

Read Full Blog →

Caller Experience IS Patient Experience

In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient experience. Meanwhile, many healthcare organizations

Read Full Blog →

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer care center. Hold times and

Read Full Blog →
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