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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
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      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Our Blog

Reduce wasted labor and patient frustration
One of the most frequent processes in healthcare is also one of the most flawed. Millions of calls each year across the network of care involve frustrating technology and wasted labor. Now is the time to lean in and transform this process into one that pleases patients and eliminates waste. Answering the phone and navigating a caller to the right resource is a complex process in a large health system. This complexity may explain why so few organizations do it well. Underperformance has huge cost implications because this process happens millions of times each year across the network of care.

By Sheila Kelly

Learn more about Kaizen processes for answering the phone in healthcare

Caller Experience IS Patient Experience

In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient

Read Full Blog →

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer

Read Full Blog →

Hospital Sees 7X Improvement in Key CX Metrics

A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and

Read Full Blog →

Misplaced Calls and the Contact Center

One contact center challenge concerns the management of incoming calls that are intended for alternate service lines or destinations. Callers

Read Full Blog →

Is IVR Bloat Affecting Your Callers?

IVRs can be a useful tool to help guide callers to the correct destination in a business. They can also

Read Full Blog →

New Call Management ROI Calculator

Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the

Read Full Blog →
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Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, MA – April 2020 As health systems across the nation struggle to respond to the

Read Full Blog →

Caller Experience IS Patient Experience

In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient experience. Meanwhile, many healthcare organizations

Read Full Blog →

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer care center. Hold times and

Read Full Blog →

Hospital Sees 7X Improvement in Key CX Metrics

A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and scheduling line. Their improvements to

Read Full Blog →

Misplaced Calls and the Contact Center

One contact center challenge concerns the management of incoming calls that are intended for alternate service lines or destinations. Callers may dial into a scheduling

Read Full Blog →

Is IVR Bloat Affecting Your Callers?

IVRs can be a useful tool to help guide callers to the correct destination in a business. They can also become so unwieldy and “bloated”

Read Full Blog →
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