Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, MA – April 2020 As health systems across the nation
In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient
Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer
A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and
One contact center challenge concerns the management of incoming calls that are intended for alternate service lines or destinations. Callers
IVRs can be a useful tool to help guide callers to the correct destination in a business. They can also
By Dan Heer ~ Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. Callers want friction-free, speech-driven access. They are using
Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, MA – April 2020 As health systems across the nation struggle to respond to the
In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient experience. Meanwhile, many healthcare organizations
Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer care center. Hold times and
A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and scheduling line. Their improvements to
One contact center challenge concerns the management of incoming calls that are intended for alternate service lines or destinations. Callers may dial into a scheduling
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com
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CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com