Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions

Parlance is a leading provider of speech-driven self-service solutions. Our voice-first call routing applications are now compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main number operators.

Parlance is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Parlance Service underwent compliance testing with Avaya. A team of DevConnect engineers utilized a comprehensive test plan for each application to verify its Avaya compatibility. This “Avaya Compliant” rating enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.

“Technology partners like Parlance Corporation are helping Avaya deliver high value solutions in the demanding area of speech self-service,” said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya.  “Parlance Service, a managed service approach to speech-driven call routing, allows Avaya customers to modernize the first step of caller engagement economically and with significant improvements to ROI.”