In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient experience.
Meanwhile, many healthcare organizations fail to take advantage of simple call management improvement opportunities that can elevate caller interactions and boost the overall patient experience. But in the face of long hold times, unavailable agents, inconsistent experiences, and frustrated callers, many contact center leaders are embracing new speech-driven call management solutions to bring order to the chaos and efficiency to the caller experience. One such contact center expert is Chris Wells.
Join our upcoming Webinar:
Caller Experience IS Patient Experience with Contact Center Expert Chris Wells
Wednesday, November 28th at 2PM EDT
Chris knows all too well the complexities of call management in healthcare. While at Renown Health in Reno Nevada, she took over a two-person scheduling group that grew to nearly 200 people, serving many centralized functions. As Growth Specialist at Bluetree Network, Chris currently helps other healthcare organizations centralize and scale contact center services, deploy “schedulestration” strategies, accelerate and enhance the caller experience, and create cohesive brand experiences for callers.
We’re excited to have Chris Wells join us Wednesday, November 28th for an interactive discussion on how great caller experiences support great patient experiences. We’ll hear about the challenges her organizations have faced, the strategies and solutions she’s leveraged to overcome them, and see the results that the latest in speech automation can deliver. Learn how Chris turned a room of executives who were initially skeptical about a cultural shift towards call automation into a room of executives that gave her a standing ovation only two weeks later.
We hope you’ll join us for this informative and compelling discussion. Make sure to bring your call management questions for Chris!
Join our upcoming Webinar:
Caller Experience IS Patient Experience with Contact Center Expert Chris Wells
Wednesday, November 28th at 2PM EDT
