4 min Patient experience in healthcare is a series of touchpoints. For the majority of healthcare consumers, the phone is the first touch point in the journey. The caller’s first impression has the ability to make or break a business’ reputation, and ultimately, impact their bottom line. Not all technology is created equal, and in some cases the… Continue reading IVR vs IVA: What’s the Difference?
3 min In healthcare, 70% of consumers contact hospitals and clinics by phone. Caller experiences must be efficient and seamless for patients to feel satisfied. For contact centers to increase self-service, and effectively navigate callers, simplicity is key. Fast and easy communication is vital, especially when patients and caregivers need to address pressing healthcare issues. The phone… Continue reading The Resurgence of the Voice Channel
4 min Incorporating voice-driven call routing into your health system phone network makes it easier for patients and caregivers to navigate to the resources they need. Healthcare consumers use their own words to get where they need right away with Parlance modern interactive voice response (IVRs) and intelligent virtual assistants (IVAs). These technologies quickly route callers, without… Continue reading Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding
2 min The High Price of Old Technology Solutions for Answering the Phone in Healthcare With 25 years of experience perfecting speech-enabled technologies, Parlance has solved a lot of problems and learned a lot of lessons. Each new lesson represents a piece of knowledge we can add to our business model. For instance, we’ve learned that sudden… Continue reading The High Price of Old Technology Solutions for Answering the Phone in Healthcare
2 min Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. People want friction-free, speech-driven access when calling in to large organizations on the phone. They’re using their voice to ask Siri for directions, to create their shopping list with Google, and to learn about the weather from Alexa. There’s no simpler and… Continue reading Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement
2 min by Parlance Team In healthcare, over 70% of inbound patients still call on the phone. The quality and speed of the phone experience is a critically important factor in overall patient satisfaction. Many healthcare organizations, however, fail to take advantage of simple call navigation improvement opportunities that elevate caller interactions and boost overall patient experience. Organizations… Continue reading Caller Experience IS Patient Experience
3 min A major challenge faced by modern healthcare contact centers revolves around managing misplaced calls. For instance, callers might end up at a scheduling center with a billing inquiry or reach out to a loved one only to end up in a provider’s clinic. How significant is this issue? According to data from Parlance customer insights,… Continue reading Misplaced Calls and the Contact Center
2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization. However, many phone trees become so unwieldy and “bloated” that they instead degrade the caller experience and customer satisfaction. When too many options are crammed in, you waste people’s time and frustrate them − putting… Continue reading Is IVR Bloat Affecting Your Callers?
< 1 min Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the latest in voice-enabled call routing holds in store for your organization? Parlance has recently developed a new Call Management ROI Calculator that allows you to see the potential ROI Parlance solutions hold in store for… Continue reading New Call Management ROI Calculator
2 min Call management requirements in higher education are evolving rapidly. Switchboard/directory services calls have fallen considerably over the last decade, necessitating a new strategy – one that helps control costs while ensuring excellent caller experiences. Higher education switchboard calls have fallen 28% on average from January 2007 – January 2017. Many colleges and universities are consolidating… Continue reading Switchboard Consolidation in Higher Education
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com
SOLUTIONS
INDUSTRIES
RESOURCES
ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com
