Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the latest in voice-enabled call routing holds in store for your organization?
Parlance has recently developed a new Call Management ROI Calculator that allows you to see the potential ROI Parlance solutions hold in store for your organization. The new tool requires users to input a small number of size, staffing, and service level values. Results cover a wide range of different ROI areas — from staffing efficiencies and reduced onboarding costs to improved First Call Resolution savings and additional opportunities from identifying hidden call management challenges. In addition, users can see the potential to reclaim revenue that may currently be lost due to poor caller experiences.
Users will be offered the opportunity to receive a detailed PDF that lays out the different ROI areas, and can also schedule a discussion with a Parlance caller experience consultant directly from the tool.