Unlocking the Key to Health Equity in the Revenue Cycle
In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.
Hendrick Health Improves Patient Experience
Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.
Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System
Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.
Maryellen McDonnell, Senior Implementation Project Manager
At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.
