Every abandoned call is a missed opportunity to schedule care. Parlance helps patients reach the right destination faster, reducing hold times and keeping more appointment opportunities on your schedule.
Listen to real patient calls and hear how Parlance answers, understands, and resolves each request.
Schedule a demo to learn more about Parlance and start making call handling a critical component of your customer experience strategy.
In their words
What healthcare leaders and patient access teams tell us every day.
Some patients sit on hold so long they drive to the office just to schedule an appointment.
My team struggles to help the patient standing in front of them while managing a queue of callers at the same time.
Patient demand doesn’t stop outside business hours — but phone coverage often does.
Routine calls are overwhelming our front desk.
We’re losing staff faster than we can hire and train replacements.
Our providers have open appointment slots, but patients can’t always get through to schedule them.
Parlance helps clinics answer every call, schedule more appointments, and prevent revenue loss.
How a call works
“Good morning, Ashton. How can I help today?”
“I need to reschedule my appointment with Dr. Wang on Thursday.”
“No problem — I can move you to Friday at 1 PM. Does that work?”
“That works — thanks!”
Hear Parlance handle a call for your clinic.
Enter your work email to schedule a personalized demo.
How it works
Parlance answers, understands, and acts so your staff can focus on patient care.
Listen & understand
Every call picked up and understood: what the patient needs, in their own words — no phone trees, no hold music.
Example: a caller asks in their own words to schedule, refill a prescription, get directions, or discuss billing — Parlance recognizes the intent and resolves it. 87%+ of callers engage and resolve.
Act & resolve
Books appointments, sends refill requests, and connects callers to the right team.
85%+ of routine calls handled end-to-end.
Give time back
Staff focus on the patients in the room instead of a ringing phone.
Discover how one 15-location clinic group captured more patient demand, reduced missed scheduling opportunities, and improved patient access.
routine calls automated
phone-access satisfaction
More answered calls become scheduled appointments, reducing revenue leakage caused by missed patient calls.
Reduce administrative call volume and free staff for higher-value patient interactions.
No long holds, no dead-end menus. Patients get answers the moment they call, day or night.
No call center to build, no big IT project. Parlance works with the systems you already have — EHR and scheduling platforms like Athena Health and Cerner.
Connects securely to the EHR and scheduling systems your clinics already run: athenahealth, Cerner (Oracle Health), MEDITECH, and more, so appointments and updates stay in sync.
With Parlance, you have a strong partner working with you to make really prudent and thoughtful decisions to optimize the process and the system.”
Uncover the 5 patient access gaps preventing your organization from capturing more revenue!
Download The Patient Access Field GuideSee how fast Parlance pays for itself when used by a clinic group like yours.
