Your access center is the front door to your organization. Parlance answers every call, understands what each patient needs, and routes or resolves it quickly.
Enter your team’s numbers to estimate the appointments, revenue, and operational savings Parlance can help recover.
Tell us about your call operation. Everything updates live.
What healthcare leaders and patient access teams tell us every day.
Some patients sit on hold so long they drive to the office just to schedule an appointment.
My team struggles to help the patient standing in front of them while managing a queue of callers at the same time.
Patient demand doesn't stop outside business hours — but phone coverage often does.
Routine calls are overwhelming our front desk.
We're losing staff faster than we can hire and train replacements.
Our providers have open appointment slots, but patients can't always get through to schedule them.
Parlance helps clinics answer every call, schedule more appointments, and prevent revenue loss.
From the first ring to a scheduled appointment — without hold times, unnecessary transfers, or delays.
Every call is picked up the instant it comes in, 24/7, no hold times, no queue.
Parlance listens and understands what the patient needs, in their own words.
Parlance schedules, refills, gives directions, or sends the call to the right team.
The patient gets the help they need without unnecessary transfers or delays.
Parlance takes the high-volume, repetitive calls so your team can spend time where it counts.
No hold times, no queue, 24/7, even when call volume spikes.
Callers reach the correct department, provider, or location without bouncing around.
Scheduling, refills and FAQs are handled, so agents take the calls that need a person.
Uncover the 5 patient access gaps preventing your organization from capturing more revenue!
Download The Patient Access Field GuideMore answered calls become scheduled appointments, reducing revenue leakage caused by missed patient calls.
Reduce administrative call volume and free staff for higher-value patient interactions.
No long holds, no dead-end menus. Patients get answers the moment they call, day or night.
No call center to build, no big IT project. Parlance works with the systems you already have — EHR and scheduling platforms like Athena Health and Cerner.
Connects securely to the EHR and scheduling systems your clinics already run: athenahealth, Cerner (Oracle Health), MEDITECH, and more, so appointments and updates stay in sync.
With Parlance, you have a strong partner working with you to make really prudent and thoughtful decisions to optimize the process and the system."
Discover how one 15-location clinic group captured more patient demand, reduced missed scheduling opportunities, and improved patient access.
Read the Case StudyWe will show you how beneficial Parlance can be for a clinic group just like yours.