Modernize your medical IVR

Answer, schedule & route automatically

Help every caller reach the right department faster while automating routine requests 24/7.

HIPAA-compliant by design · Works with the systems you already use
Trusted by clinic groups and health systems nationwide
Hca HealthcareAdventhealthCenturaCommonspiritBaptist HealthUk HealthcareKeck Medicine UscMercyNyu Langone HealthAllina HealthArkansas ChildrensArnot HealthAtrium HealthBanner HealthCape Cod HealthcareCayuga Medical CenterEcmcEdward Elmhurst HealthcareEndeavor HealthFresenius Medical CareHendrick HealthInspira Health NetworkJackson Health SystemJacobi Medical CenterKaleida HealthKent HospitalLifespanLmh HealthLuminis HealthMedstar HealthNch Healthcare SystemProvidenceSaint Peters University HospitalSrmc Southside RegionalStamford HospitalTahoe Forest Health SystemTrinity HealthTufts Medical CenterUc San Diego HealthUnited RegionalUw MedicineValley Health SystemVirtua HealthWhidbey Health
24/7
always on, even after hours
85%+
of routine calls handled
87%+
of callers engage and resolve
40%+
of staff time given back
Hear it in action Schedule an appointment

Meet Parlance voice AI

Real calls, start to finish. Pick one and hear how it answers, understands and resolves.

Better calls without the wait

Patients get answers quickly and reach the right place without delays

After-Hours Handling

AI agents provide 24/7 support

Predictive Answering

Voice AI predicts what callers need and answers instantly.

FAQ Resolution

Answer common patient questions instantly

Refill Automation

Requests sent directly to the pharmacy

Intelligent Call Routing

Reach the correct person every time

Caller Authentication

Identify callers using security questions

Call Management ROI Calculator

Discover the Revenue Hidden in Your Call Volume

Enter your team’s numbers to estimate the appointments, revenue, and operational savings Parlance can help recover.

Your team

Tell us about your call operation. Everything updates live.

Calls per year your team handles1,000,000
50K5M
Operators on your team12
2300
Average hourly rate per operator$27.00
$16$60
Is this rate loaded?Loaded = already includes benefits, PTO & overhead. If not, we add a ~32% benefits burden.
YesNo

Your projected annual impact

Per year, with Parlance — anchored to validated client results
Total projected annual impact
$320,000
Operational savings + recoverable revenue
Operational savings
$90,000
Reduce Staffing Costs
Deflect routine calls. Avoid overtime & hires.
$4,320
Reduce Turnover
Less burnout. Lower training costs.
$100,000
Streamline Call Management
Better self-service. Decreased misroutes & after-call work.
$27,000
Increase FCR
Fewer live-agent minutes.
Operational Savings Subtotal$221,320
Reclaim Revenue
Recoverable revenue within the client-validated ceiling
$98,680
Typical health systems see measurable results within 30 days. Estimate only — your results will vary.

In their words

Parlance turns every patient call into a better experience.

What we hear most from healthcare teams.

  • Patients can book or reschedule appointments without waiting on hold.
    Patient Access Director
  • Routine refill requests no longer interrupt the front desk.
    Front Desk Supervisor
  • Patients receive immediate assistance even after the clinic closes.
    Clinic Operations Manager
  • HIPAA-compliant identity verification happens before every handoff.
    Practice Administrator
  • Every caller reaches the right department faster.
    Medical Office Manager
  • Billing questions are resolved without tying up staff.
    Practice Administrator

Parlance helps clinics answer every call, schedule more appointments, and prevent revenue loss.

How a call works

Every patient call, handled start to finish

  1. STEP 010:00

    Answers

    Parlance

    “Good morning, Ashton. How can I help today?”

  2. STEP 020:04

    Understands intent

    Patient

    “I need to reschedule my appointment with Dr. Wang on Thursday.”

  3. STEP 030:18

    Completes or routes

    Parlance

    “No problem — I can move you to Friday at 1 PM. Does that work?”

  4. STEP 040:52

    Resolved

    Patient

    “That works — thanks!”

Answered 24/7nights, weekends, peak hours
No hold timepicked up on the first ring
Booked before hang-upresolved in the same call

Hear Parlance handle a call for your clinic.

Enter your work email to schedule a personalized demo.

How it works

Voice AI that handles routine patient calls

Parlance answers, understands, and acts so your staff can focus on patient care.

Listen & understand

Answers & understands every call

Every call picked up and understood: what the patient needs, in their own words — no phone trees, no hold music.

Example: a caller asks in their own words to schedule, refill a prescription, get directions, or discuss billing — Parlance recognizes the intent and resolves it. 87%+ of callers engage and resolve.

Act & resolve

Schedules and routes

Books appointments, sends refill requests, and connects callers to the right team.

Follow-up appointmentTue · 10:15 AM · on the schedule Booked
Refill requestConfirmed with the caller Sent
Billing questionWarm-connected to the billing team Routed

85%+ of routine calls handled end-to-end.

Give time back

Frees your front desk

Staff focus on the patients in the room instead of a ringing phone.

40%+ of staff time given back to in-person care.
Always on, 24/7Nights, weekends, and holidays — every call answered.
HIPAA-compliant by designPatient privacy protected on every conversation.
Works with your EHRathenahealth · Cerner / Oracle Health · and the systems you already run.
Parlance Patient Access Field Guide cover

Is Your Phone Costing You Appointments?

Uncover the 5 patient access gaps preventing your organization from capturing more revenue!

Download The Patient Access Field Guide
What changes for your clinic

Convert patient demand into scheduled appointments

More Revenue

More answered calls become scheduled appointments, reducing revenue leakage caused by missed patient calls.

Relief for Your Staff

Reduce administrative call volume and free staff for higher-value patient interactions.

Happier Patients

No long holds, no dead-end menus. Patients get answers the moment they call, day or night.

No Heavy Lift

No call center to build, no big IT project. Parlance works with the systems you already have — EHR and scheduling platforms like Athena Health and Cerner.

Your phone system
Cisco
Avaya
Mitel
Your EHR & scheduling
athenahealth
Cerner (Oracle Health)
MEDITECH

Connects securely to the EHR and scheduling systems your clinics already run: athenahealth, Cerner (Oracle Health), MEDITECH, and more, so appointments and updates stay in sync.

Kelly Hubka
With Parlance, you have a strong partner working with you to make really prudent and thoughtful decisions to optimize the process and the system.”
Kelly Hubka Director of Population Health & Care Navigation, AdventHealth Shawnee Mission
Questions clinics ask

No big IT project
Parlance does the work for you

Yes. Parlance works with the systems you already use (Cisco, Avaya, Mitel, and others).

HIPAA-compliant by design. Patient information stays secure end to end, every step of the call.

Most clinic groups are up and seeing a return within 30 days, without a big IT project or new staff to hire.

Parlance handles the routine calls and hands the rest to your team with context, so patients reach the right person faster.

No. Patients can speak naturally to reach the people, services, and information they need.

Parlance customer case study cover

How One Clinic Group Eliminated Its #1 Patient Complaint

Discover how one 15-location clinic group captured more patient demand, reduced missed scheduling opportunities, and improved patient access.

Read the Case Study
Schedule a demo

Put Voice AI to work on your busiest line

We will show you how beneficial Parlance can be for a clinic group just like yours.