To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout. Learn more in this Parlance article featured by the Mass Technology Leadership Council.
The Gen Z workforce is becoming increasingly vital to contact centers, comprising 24% of customer service representatives and offering a diverse skillset. However, 98% of Gen Z report dealing with symptoms of burnout in the workplace, contributing to hospital and clinic staffing challenges. A 2022 CCW market study found that agent demand has doubled since 2020 and workforce participation is down 2.5% year over year since 2019. To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.
