Parlance announced the availability of its help desk intelligent virtual assistant on the ServiceNow Store, alongside a new capability built specifically for the voice channel: Cisco Duo-verified push notification identity verification for sensitive IT requests. Learn more in this Parlance article featured by PR Newswire.
Password resets drive up to half of IT help desk calls, and the Parlance help desk IVA now verifies each caller on the spot, with a one-time code read aloud on the call and confirmed in an enterprise-level authenticator app. Built on a new partnership with Cisco Duo, this verified push approach ties approval to that specific live call and request, addressing an identity verification gap the voice channel has largely lacked.