Parlance has advanced its healthcare voice AI on two fronts: self-service configuration that lets contact center managers update greetings, broadcast messages, and FAQ answers instantly, and an AI-generated call summary that gives live agents full context the moment a call transfers. Learn more in this Parlance article featured by PR Newswire.
Deployed across 400+ health systems, Parlance now puts real-time configuration control directly in the hands of the healthcare teams who manage the phones, while AI-briefed agent transfers make sure no caller has to repeat what they already said. Contact center managers can update time-of-day greetings, outage broadcasts, and FAQ answers the moment they save a change, and agents receive the verified patient details plus an AI-generated call summary at the point of hand-off.