Parlance has released Parlance 12, an upgrade to the switchboard and IVR platform now on the cusp of answering 2 billion patient calls. Learn more in this Parlance article featured by PR Newswire.
Parlance 12 improves recognition and self-service on the switchboard IVR platform health systems already run, adding more capability without requiring a replacement. The release advances both augmented and enhanced intent recognition, improving how the system understands callers and increasing first call resolution, all while extending the same trusted platform health systems have relied on for decades.