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      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Funny Video: Mission Possible: Eliminate Agent Burnout!

Conversational AI-powered self-service enables callers to complete routine tasks like appointment scheduling and prescription refills. When speech-enabled IVRs and IVAs are frictionless, more people self-serve. This reduces repetitive tasks for live agents and allows them to operate at the top of their skill sets, improving overall job satisfaction. Advancements in AI-powered automation are raising the bar for patient access contact centers. Automated solutions handle routine inquiries, reducing hold times for callers and freeing up live agents to speak with people who really need help.

  • IVAs are scalable and can help healthcare contact centers to handle any unexpected surge in inbound calls
  • Healthcare consumers want immediate attention without long hold times — to get to the providers, departments, and resources they need quickly
  • Rushed patient access center agents can make patients and care givers feel unsatisfied
  • Interactions with exasperated callers can result in stress and burn-out for patient access center staff, leading to lower productivity and poor workplace morale
To watch another funny video about the benefits of speech-enabled interactions, click here

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