AI Call Routing and Call Center Automation: Stop Losing Patients and Money
The Real Problem: Cost and Revenue Leakage
Healthcare systems waste 30-50% of administrative spending on inefficient processes. Call centers field massive volumes of misdirected calls—patients wait in queue only to be told “we don’t handle that here” and get transferred again.
The Practical Solution
Automated call routing eliminates the easiest waste: calls landing in the wrong place. When someone requests a mammogram, AI recognizes the need and routes to the correct department—regardless of which number they dialed. This addresses both cost (fewer wasted agent interactions) and revenue (capturing referrals before they leak).
Why Integration Matters
The challenge isn’t technology — it’s healthcare complexity. Too many health system phone numbers, multiple call centers, inconsistent workflows, and EHR integration challenges create real barriers. Success requires deep domain expertise, not just flashy AI.
Bottom Line
Start with call navigation. Fix misdirected calls first — it delivers immediate ROI while building the foundation for advanced automation like scheduling and outbound referral management.
