Meet us at Upcoming Healthcare Events | Details
Parlance is the trusted omni-channel AI platform purpose-built for healthcare. Hundreds of health systems — from community hospitals to systems exceeding $75 billion in annual revenue — rely on Parlance to automate communication across voice, SMS, and web chat. The platform is HIPAA-compliant, integrates seamlessly with existing EHRs, telephony, and contact center infrastructure, and delivers measurable ROI within 30-60 days. With an average 85%+ automation rate for the voice channel and 40%+ reduction in agent workload, Parlance eliminates the operational friction patients and staff experience every day.
Parlance is the trusted omni-channel AI platform purpose-built for healthcare. Hundreds of health systems — from community hospitals to systems exceeding $75 billion in annual revenue — rely on Parlance to automate communication across voice, SMS, and web chat. The platform is HIPAA-compliant, integrates seamlessly with existing EHRs, telephony, and contact center infrastructure, and delivers measurable ROI within 30-60 days. With an average 85%+ automation rate for the voice channel and 40%+ reduction in agent workload, Parlance eliminates the operational friction patients and staff experience every day.
Parlance delivers HIPAA-compliant AI agents across voice, SMS, and web chat that transform healthcare communication and contact center operations. The omni-channel platform automates workflows at the digital front door, meeting patients where they are.
For over three decades, Parlance has been a trusted provider of speech-driven IVR (interactive voice response) and IVA (intelligent virtual assistant) solutions — with hundreds of successful implementations nationwide. As part of Constellation Software, Parlance offers the financial stability and long-term partnership that healthcare organizations require, with none of the risk inherent in venture-backed alternatives.
Voice
Intelligent voice assistants (IVA) handle inbound calls with natural conversation — intelligently routing calls, automating appointment scheduling, and responding to FAQs. Proprietary name recognition technology delivers unmatched accuracy for healthcare-specific terminology and proper names.
SMS / Text
Asynchronous patient communication for appointment reminders, two-way scheduling, prescription notifications, and conversational self-service. Patients can text to reschedule appointments, get directions, and receive answers to FAQs — all fully HIPAA-compliant.
Web Chat
Real-time conversational AI integrated into health system websites and patient portals. Patients receive instant answers, manage appointments, and connect to the right department — without phone calls or form fills.
Metric
Result
Time to ROI
30 days
Agent time savings
40%+
Automation rate
80%+
Patient self-service
24/7
Seamless Integration
Patient Experience & Compliance Whether patients prefer calling, texting, or web chat, they receive consistent, intelligent support powered by a unified AI platform — integrated into the health system’s EHR, telephony, and contact center systems. All channels maintain HIPAA compliance and security standards.
Conversational AI Across All Channels The omni-channel IVA supports frictionless self-service across voice, SMS, and web chat. With generative AI at the core, natural and adaptive conversations are powered by proprietary phonetic technologies — enabling patients to connect to the right people and services, manage appointments, and get instant answers to FAQs.
Intelligent Routing & Performance Guarantee At the switchboard and in the contact center, intelligent routing works seamlessly across all channels — delivering consistent, guaranteed performance whether patients call, text, or chat. (To learn more about how you can support your agents and operators, read this White Paper.)
Expert Managed Service The customer solutions team maintains an average tenure of 10+ years. Managed service delivery assures proven results with minimal burden on the health system’s IT department.
Parlance conversational AI transforms IT help desk operations by automating routine tasks and streamlining support workflows across voice, SMS, and web chat.
The IVA delivers immediate ROI through:
Parlance enables IT help desks to resolve issues faster and free agents to focus on complex technical work requiring human expertise.