Customer Experience, It’s Our Calling!
We’re dedicated to helping you raise customer satisfaction.
When it comes to service, organizations please customers primarily by helping them solve their problems quickly and easily. We believe callers should be able to speak naturally and instantly connect to the resources they need. Parlance improves the first step of every caller’s journey by removing barriers to support. While old fashioned IVRs typically have an engagement rate of less than 15%, 85% of people engage with our modern voice-enabled call routing solution and are pleased to self-serve. We get callers to the right place in a business without the effort and frustration of IVRs, auto-attendants, and hold queues. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.
Parlance Defining Qualities
We’ve spent more than two decades analyzing caller behavior and tailoring our solutions to meet their specific needs. So we know that no two implementations are the same. That’s why we collaborate closely with you and dig into the specifics of your organization. We listen to your callers to understand their needs. We talk with operators to gain their on-the-job wisdom. This in-depth knowledge lets us search for ways to complement and enhance your existing call center, take the stress off your staff, and keep your organization ready for the future.
Parlance solutions have successfully connected more than 500 million calls for our customers. Our talented staff includes noted experts in all key areas –from telephony integration and directory development to dialog design and professional voiceover recording.
Our experts collaborate with you from initial discussions and surveys that help understand caller behavior, through ongoing performance monitoring and assurance. We’re committed to the success of your voice services, year after year, adjusting and improving your call handling on an ongoing basis.
We’re leading the marketplace with self-service solutions that benefit callers and the businesses that serve them. We’re dedicated to helping our customers move from outmoded, clunky IVR and auto attendant solutions of yesteryear to intelligent call handling that takes advantage of the latest technological breakthroughs.
Leading hospitals, educational institutions, and businesses already rely on Parlance to manage every call, every day – year after year. Best of all, Parlance speech self-service solutions start smart and get smarter every year, delivering new value. That’s why our customers routinely report ROI of 3x, 4x, and even 5x their investment.
We can have our speech self-service solutions fully designed, implemented, and operational in 30 days or less.
At Parlance, we support your commitment to callers by providing responsive service that is – according to our customers – “far and above anything we’ve seen” and “a breath of fresh air”.