Managed service solutions dedicated to transforming the caller experience.
We’re dedicated to helping you deliver better customer experiences at scale. When it comes to service, organizations please customers primarily by helping them solve their problems quickly and easily. Callers should be able to speak naturally and connect quickly with the resources they need. We get callers to the right place without the effort of old fashioned IVRs and the frustration of long hold times. Designing, implementing, managing, and continuously optimizing the most caller-friendly experience is our primary focus. It’s all we do, and no one does it better.
Parlance delivers HIPAA-compliant AI voice assistants that transform healthcare switchboard and call center operations by automating workflows at the digital front door. Leading health systems, enterprises, and higher education institutions rely on Parlance as a trusted provider of speech-driven IVR and IVA solutions.
The Challenge Healthcare Organizations Face
Healthcare switchboards and call centers process tens of millions of calls annually. When highly skilled agents dedicate time to navigating calls, answering repetitive questions about parking and clinic hours, and manually scheduling routine appointments, operations cannot function efficiently. The voice channel remains the dominant method of healthcare communication, with the overwhelming majority of consumers calling on the phone.
Unmatched Healthcare Experience
Parlance HIPAA-compliant AI voice assistants for healthcare are deployed and maintained by customer solutions experts averaging 10+ years tenure. Our team is unmatched in experience. We have completed thousands of implementations for health systems across the country, with revenues ranging from over $750 billion to under $1 billion.
Many vendors offer an AI solution to optimize switchboard call routing and call center operations. Many of those solutions have great capabilities. But you must have accurate data to enable AI to function efficiently. Without clean data there is no connection to trusted intelligence, and the solution will never work as it should. Partnering with a team who has the know-how to guide you through each step of the process, from preparation to deployment, ensures that you will reap the benefits of voice AI, streamline your workforce, generate ROI, and keep the patient’s needs at the heart of every interaction. AI technology should be implemented thoughtfully to support and improve care delivery, considering patient satisfaction and outcomes, without creating new barriers to care. A partnership with the Parlance team is the answer.
Organizational Stability and a Legacy of Innovation
For 30+ years, organizations nationwide have depended on Parlance to modernize the caller’s journey. As a wholly owned subsidiary of Constellation Software, a $60 billion organization, we offer long-term partnership stability. Parlance is trusted by HCA Healthcare, Providence Health, UC San Diego Health, Keck Medicine of USC, Mercy Health, Arkansas Children’s, NYU Langone Health, Banner Health, Baptist Health, Hendrick Health, Virtua Health, Tufts Medical Center, and thousands of other health systems, hospitals, and clinics.
Parlance has a prestigious history of solving real world problems through the science of sound and the power of voice. Parlance speech recognition solutions evolved from BBN Technologies, now Raytheon BBN Technologies, and provided expert acoustical analysis to the U.S. government during the JFK assassination investigation. When the United Nations headquarters needed a design to ensure optimal acoustics, so that every word in every meeting could not only be heard, but be flawlessly recorded, we were there, too. Parlance has a legacy of innovation and accomplishment that has driven us forward for decades.
With Parlance relieving the burden of routine transfers and poor self-service, business operations are optimized – live agent effort is saved for more complex calls, massive hold queues are eliminated, there are fewer interactions from frustrated callers waiting on hold, staff morale improves, and revenue leakage due to call abandonment is significantly reduced.
Learn how excessive workload impacts your different contact center communities and gain perspective on what you can do about it.
Parlance solutions have successfully connected more than 500 million calls for our customers. Our talented staff includes noted experts in all key areas–from telephony integration and directory development to dialog design and professional voiceover recording.
Our experts collaborate with you from initial discussions and surveys that help understand caller behavior, through ongoing performance monitoring and assurance. We’re committed to the success of your voice services, year after year, adjusting and improving your call handling on an ongoing basis.
We’re leading the marketplace with self-service solutions that benefit callers and the businesses that serve them. We’re dedicated to helping our customers move from outmoded, clunky IVR and auto attendant solutions of yesteryear to intelligent call handling that takes advantage of the latest technological breakthroughs
Leading hospitals, educational institutions, and businesses already rely on Parlance to manage every call, every day – year after year. Best of all, Parlance speech self-service solutions start smart and get smarter every year, delivering new value. That’s why our customers routinely report ROI of 3x, 4x, and even 5x their investment.
We can have our speech self-service solutions fully designed, implemented, and operational in 30 days or less.
At Parlance, we support your commitment to callers by providing responsive service that is – according to our customers – “far and above anything we’ve seen” and “a breath of fresh air”.
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
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ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
