The Parlance Playbook: LEAN in for success and savings

An HCA CIO guide to Parlance Service, deployment, internal marketing, and ongoing success.

Parlance is a virtual PBX switchboard management solution that streamlines your caller’s ability to reach who they need as quickly as possible by interacting with an intelligent and intuitive voice recognition system. The system will decrease caller wait times, increase operator efficiency, and improve customer satisfaction!

Why Parlance?

For over 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. With Parlance, people can speak naturally and connect directly to the resources they need. No confusing menus, no numbers to press, no long hold times.

• Guaranteed performance
• ROI is instantaneous
• Fully managed solution ñ minimal effort for your IT and operations teams
• Demonstrated success in the HCA ecosystem
• Affordable
• Scales easily