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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Call Demo: Video #1 – Switchboard – Person calling for patient

Improving patient experience starts with a great first impression – let callers speak naturally and connect directly.

Incorporating voice-driven call routing into your health system phone network makes it easier for patients to navigate to the resources they need. People can speak naturally and connect directly when they call on the phone. Parlance quickly routes callers, without the need for maze-like phone trees, and long hold queues. People with routine requests can get to the person, department, or resource they need quickly, without waiting on hold. People who need complex support can get it quickly too, because live operators are more available to help callers who need it when call volume is reduced. Health systems specifically subscribe to Parlance to enable their patients to speak naturally and connect directly when they call on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad.

Watch another demo here

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