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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Call Demo: Video #3 – Switchboard- Person calling for the neurology department

Improving caller experience in healthcare should be top-of-mind for every patient experience and patient access professional.

At a time when health equity, rising consumerism, and patient experience are top-of-mind in healthcare, humanizing the patient journey is so important.

Embracing patients and family members with a better calling experience, from start to finish, removes frustration and sets the tone for the remainder of a caller’s engagement with the organization.

When health systems combine modern, voice-driven IVR with live agent support, they jump to the next level in voice communications for patients. That means fast, intuitive service for callers who know what they want, and less frustration and shorter hold times for callers who need to speak with a live agent. When more callers easily self-serve, agents are free to patiently service those people with more complex needs.

Parlance delivers speech recognition as a managed service for leading health systems nationwide, transforming old fashioned IVRs and automated attendants into easy-to-navigate speech-driven tools.

Some of the things we do to alleviate stress on the switchboard and improve patient experience:

  • Enable quick, accurate, voice-driven call routing
  • Eliminate common mistaken transfers at the switchboard
  • Connect families to patients
  • Authenticate patients
  • Remove mundane tasks for operators
  • Maintain service levels to callers in the midst of varying staffing levels
Watch another demo here

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