For Contact Centers
Deliver Excellent Caller Experiences
Improve call center efficiency and enable pleasing self-service.
Call center automation solutions from Parlance allow your valuable agents to meet increasing call load demands and raise customer satisfaction. Combining the latest in speech recognition technology with innovative caller interaction capabilities, Parlance call center solutions emulate a live agent to meet a variety of self-service needs. From skills-based routing that delivers callers to the right skill set, to applications that assist with a variety of call center and agent processes, we make it fast and easy for customers to do what they need to do in your call center.