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      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
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      Featured Team Member

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Press Release: Parlance Receives 2022 CUSTOMER Magazine Voice Technology Excellence Award

Parlance Receives 2022 Voice Technology Excellence Award

TMC has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are true leaders in Voice Technology. The winning solutions provide speech and analytics engines, IVR and self-service solutions that capitalize on Natural Language Processing, Natural Language Understanding, Conversational AI, and more.

“These solutions have exhibited quantifiable excellence, industry thought leadership, and market innovation over the past year, building loyalty, and delivering a customer experience that leads to repeat business,” said Rich Tehrani, CEO, TMC.

“The business environment is changing. It’s imperative that organizations stay one step ahead, to stay competitive,” said Scott D’Entremont, Chief Revenue Officer, Parlance. “Parlance guarantees ROI and performance for our customers. Our voice-first solutions enable consumers to speak naturally and connect directly when they call organizations on the phone. Parlance is the very best way to answer the phone in health systems, large enterprises, higher education institutions, and public sector organizations!”

Parlance improves efficiency and cost savings at health systems across the country. The team’s in-depth knowledge of the specific needs of the healthcare industry enables significant improvement in patient experience, as well as support staff experience. With Parlance, the calling experience is smoother and less frustrating, while agent and operator morale is also boosted. As a result, callers are no longer handled by rushed, overwhelmed agents and operators.

“Yes, we make your system work, take ownership of day-to-day performance, and guarantee ROI, but we do it with a focus on patient experience,” says Cristin Shields, Head of Customer Operations at Parlance, and 20-year hospital operations and patient access veteran. “Patients are not always customers, and at Parlance, we understand the intricate differences between a healthcare consumer and a customer. Patient experience matters, and we leverage intelligent speech technologies to automate, modernize, and improve the first few steps of every caller’s journey as they seek care for themselves or a loved one.”

 

Read the full PR Newswire article here

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