Closing the Gap Between a Successful Pilot and a System Patients Rely On

Closing the Gap Between a Successful Pilot and a System Patients Rely On The distance between a successful pilot and a system your patients rely on every day is an operating-model problem, not a technology one. Almost every health system I’ve talked with this year has tried a voice AI pilot, and most of those… Continue reading Closing the Gap Between a Successful Pilot and a System Patients Rely On

Patients Distrust Your AI Because It’s Less Familiar. Give It a Little Time.

Patients still ask for a human agent even when your voice AI works flawlessly. Learn the four things that build lasting patient trust in healthcare voice AI.