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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Video: Speech-enabled call routing saves money and pleases callers

Can your employees use their voices to connect quickly with their colleagues?
If not…

  • You’re wasting money
  • You’re hindering workplace productivity
  • Your operators likely hate their jobs

Do you lose money when operators act like human transfer switches? YES!

What if you could cut down on the labor required to navigate routine calls, save money, AND eliminate frustrating and unproductive hold times for callers forced to wait for an operator? You can! Modern, speech-enabled IVR is the answer!

Parlance speech-enabled call routing:

  • Pleases callers
  • Cuts down on labor
  • Eliminates long hold times

When callers speak naturally and connect directly to the people and departments they need, companies save money!
The Parlance solution transforms your corporate directory into a speech-driven tool.

  • Over 50% of your callers will happily self-serve
  • Workplace productivity increases
  • Labor costs are reduced

Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801

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