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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Video: Speech-enabled call routing saves money and pleases healthcare consumers – Cost Savings Video Series

Can your callers use their voices to connect quickly with people and services in your hospital or clinic?

If not…
• You’re wasting money
• You’re frustrating healthcare consumers
• Your operators are overwhelmed our health system loses money when operators act like human transfer switches. What if you could cut down on the labor required to navigate routine calls AND improve patient experience at the same time? You can. When callers speak naturally and connect directly, you save money! Parlance speech-enabled call routing is the answer.

Parlance:
• Pleases callers
• Cuts down on labor costs
• Eliminates long hold times
• Frees up operators to spend more time with callers who need complex support.

The Parlance solution transforms any health system directory into a speech-driven tool:
• Over 50% of healthcare consumers will happily self-serve
• Switchboard productivity increases
• Labor costs are reduced

Today’s healthcare consumers expect hospitals and providers to support simple and efficient access to healthcare. This expectation will only grow in the future. While voice, a traditional channel, remains the preferred channel for patient engagement, health systems neither have to rely solely on live agents nor keep wrestling with automated attendants and old-fashioned IVR to deliver the better experience healthcare callers seek.

When you introduce Parlance into your current service infrastructure, our modern, speech-enabled IVRs will produce the savings you need AND provide the better caller experiences healthcare consumers deserve.

Watch Duane Donaway, Director of Technology at Hendrick Health, as he talks about the Parlance solution

Parlance Corporation
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