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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

In this Becker’s Healthcare webinar: Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in the centralized access center and generate instantaneous ROI.

Patsy Regan, Access Center Operations Director at Keck Medicine of USC, and Jennifer Preciado, Performance Manager at Keck Medicine of USC, discuss:

• How to leverage technology to modernize IVRS AND automate processes that are standardized – authentication, appointment management, FAQs

• How to positively impact caller experience — experts discuss analysis of service levels, FCR, and engagement success rates

• How to positively impact agent experience — experts discuss analysis of efficiency and time-saved

• The surprising ROI of effective call navigation

• How to communicate with stakeholders and leaders to convey the simplicity of implementing this simple project

Key learning points:

• How to target the most frequently used standardized processes to maximize the impact of AI technologies

• How to use analytics to identify next phases for automation

• How to secure buy-in from practice leaders across the network of care

About Keck Medicine of USC:

Keck Medicine of USC is at the frontline of healthcare delivery and innovation today — a world-renowned academic medical center transforming medicine through groundbreaking research, exceptional patient care, and unparalleled academic achievement.

About Parlance:

Health systems nationwide depend on Parlance for conversational AI that modernizes the voice channel and removes barriers to patient access. Callers easily connect to the people and resources they need or accomplish simple tasks by speaking naturally. Parlance is a human-centered technology solution, delivered as a managed service to ensure performance. Ours is a pragmatic approach to leveraging AI — a win for patients and agents that yields operational savings for the business.

Want to learn how UC San Diego Health transformed patient access across the health system, with the help of Parlance?

Watch this Becker's / Parlance webinar

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